Terms & Conditions

1. Agreement to Terms

Welcome to ChronoShop Kenya. By accessing our website at chronoshopke.com or making a purchase from our stores in Malindi or Nairobi, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these terms, please do not use our services.

These Terms apply to all visitors, users, customers, and others who access or use our services.

2. About ChronoShop Kenya

ChronoShop Kenya is a licensed luxury retailer operating physical stores and an online platform:

• Business Name: ChronoShop Kenya
• Physical Stores: Malindi (Oasis Mall, Lamu Road) and Nairobi, Kenya
• Website: https://chronoshopke.com
• Contact: chronoshopke@gmail.com | +254 723 427 401
• Products: Authentic luxury watches, designer jewellery, and premium perfumes

3. Use of Our Website

3.1 Permitted Use

You may use our website to:

• Browse and purchase authentic luxury products
• Create an account to track orders and save preferences
• Access product information and reviews
• Contact us for customer support

3.2 Prohibited Activities

You agree NOT to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Copy, reproduce, or resell our content or products without authorization
• Use automated systems (bots, scrapers) to access our website
• Impersonate any person or entity
• Submit false or misleading information

4. Account Registration

While browsing is open to all, creating an account may be required for certain features:

• You must provide accurate, complete, and current information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized access
• We reserve the right to suspend or terminate accounts that violate these Terms

5. Product Information & Pricing

5.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions, colors, or other content is accurate, complete, or error-free. All products sold are 100% authentic luxury goods sourced from authorized distributors.

5.2 Pricing

• All prices are in Kenyan Shillings (KES) unless otherwise stated
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order placement
• We reserve the right to correct pricing errors
• If a pricing error is discovered after your order, we will contact you with options

5.3 Taxes

Prices may or may not include 16% VAT depending on the checkout option selected. Tax inclusion will be clearly indicated during checkout.

6. Orders and Payment

6.1 Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to:

• Accept or decline any order for any reason
• Limit quantities purchased per person or household
• Cancel orders if products are unavailable or discontinued
• Refuse orders from customers with payment issues or fraudulent activity

6.2 Payment Methods

We accept the following payment methods:

• M-Pesa: Till Number 520156
• Credit/Debit Cards: Via PesaPal secure gateway
• PesaPal: Multiple payment options including Airtel Money
• Cash: For in-store purchases only

6.3 Payment Processing

• Payment must be received before order fulfillment
• We use secure third-party payment processors (PesaPal, Safaricom M-Pesa)
• We do not store your full credit card information
• Failed payments may result in order cancellation
• Payment disputes should be directed to the respective payment provider

7. Shipping and Delivery

Detailed shipping information is available on our Shipping & Delivery page. Key points:

• We offer delivery across Kenya and in-store pickup
• Delivery times vary by location (typically 1-7 business days)
• You are responsible for providing accurate delivery information
• Risk of loss passes to you upon delivery
• We are not liable for delays caused by courier services or circumstances beyond our control

8. Returns and Refunds

Our complete return policy is available on our Return Policy page. Summary:

• 14-day return window for unworn items in original packaging
• Refunds processed within 5-10 business days to original payment method
• Customer pays return shipping unless item is defective
• Certain items (perfumes with broken seals, engraved jewelry) are non-returnable
• Exchanges subject to stock availability

9. Product Authenticity & Warranty

9.1 Authenticity Guarantee

We guarantee that all products sold are 100% authentic. We source exclusively from authorized distributors and verified suppliers. Each luxury item comes with appropriate certificates of authenticity where applicable.

9.2 Manufacturer Warranty

Products come with manufacturer warranties where applicable. Warranty terms vary by brand and product type. Warranty claims should be directed to the manufacturer through ChronoShop Kenya.

9.3 Limitation of Liability

Our liability is limited to the purchase price of the product. We are not liable for:

• Indirect, incidental, or consequential damages
• Damage caused by misuse, abuse, or improper care
• Normal wear and tear
• Losses or damages beyond our reasonable control

10. Intellectual Property Rights

All content on our website, including but not limited to:

• Text, graphics, logos, images, and photographs
• Product descriptions and specifications
• Website design and layout
• Software and code

is the property of ChronoShop Kenya or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

11. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices.

12. Dispute Resolution

12.1 Informal Resolution

If you have a dispute or complaint, please contact us first at chronoshopke@gmail.com or +254 723 427 401. We will make reasonable efforts to resolve the issue informally.

12.2 Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes will be subject to the exclusive jurisdiction of the courts of Kenya.

13. Limitation of Liability

To the maximum extent permitted by law:

• ChronoShop Kenya shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid for the product in question
• We do not warrant uninterrupted or error-free website operation
• We are not responsible for third-party content or links

14. Indemnification

You agree to indemnify and hold harmless ChronoShop Kenya, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any law or third-party rights
• Your use of our products or services

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the new Terms. We recommend reviewing these Terms periodically.

Material changes will be communicated via email or prominent notice on our website.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and ChronoShop Kenya regarding your use of our services and supersede all prior agreements and understandings.

19. Acceptance of Terms

By using chronoshopke.com or purchasing from our stores, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing ChronoShop Kenya for your luxury shopping needs.